Your personal data belongs to you. This page explains exactly what information jibb collects, how we use it, and the rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
When you register an account on jibb, we collect the personal details you provide during the sign-up process, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and comply with our obligations under Philippine law. We may also ask for a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) verification process. KYC checks are a standard requirement for licensed gaming platforms operating in the Philippines and are not optional. Providing accurate and complete information during registration ensures your account remains in good standing and that withdrawals can be processed without unnecessary delays.
If any of the information you provide changes after registration — such as your mobile number or address — you are responsible for updating your account details promptly. Outdated contact information may affect our ability to reach you regarding important account notifications, security alerts, or withdrawal confirmations. jibb does not share your identity documents with third parties except where required by law or by our licensed payment processors for transaction verification purposes. All identity data is stored securely and access is restricted to authorised personnel only.
Every deposit and withdrawal you make on jibb generates a transaction record that we retain for compliance, auditing, and customer support purposes. This record includes the transaction amount in Philippine pesos, the payment method used, the date and time of the transaction, and the outcome. We do not store full payment card numbers or complete e-wallet credentials on our servers; sensitive payment details are handled directly by our licensed payment partners using industry-standard encryption. Transaction records are kept for a minimum period as required by Philippine financial regulations and may be reviewed by our compliance team in the event of a dispute or investigation.
We use transaction data to detect unusual activity, prevent fraud, and ensure that our anti-money laundering obligations are met. If a transaction triggers an automated alert — for example, due to an unusually large deposit or a pattern inconsistent with your normal activity — our team may contact you to request additional information before processing the transaction. This is a protective measure for both you and the platform, and we appreciate your cooperation when such requests arise. Transaction history is accessible to you at any time through your account dashboard.
When you access jibb through your browser or mobile device, we automatically collect certain technical information to help us operate and improve the platform. This includes your IP address, device type, operating system, browser version, screen resolution, and the pages or features you interact with during your session. We also collect session duration data and information about how you navigate between different sections of the platform. This data is used for purposes such as diagnosing technical issues, optimising the mobile experience for players in the Philippines, and understanding which features are most useful to our users.
We use cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not use tracking technologies to serve you third-party advertisements, and we do not sell device or usage data to advertising networks. Any analytics we conduct using this data are performed internally and are aimed solely at improving the jibb platform experience for our players.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding the personal data we hold about you. jibb is committed to honouring these rights in a timely and transparent manner. Below is a summary of what you are entitled to and how each right works in practice.
You may request a copy of the personal data we hold about you at any time. We will provide this within 15 business days of receiving a verified request. The information will be delivered in a clear, readable format.
If any personal data we hold is inaccurate or incomplete, you have the right to request a correction. You can update basic account details directly through your account settings, or contact our support team for more complex changes.
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. Certain data must be kept for regulatory compliance even after account closure.
You have the right to object to the processing of your personal data for purposes beyond what is strictly necessary to operate your account. We will review any objection and respond with our decision and the reasons behind it.
Where technically feasible, you may request your personal data in a structured, commonly used format so that it can be transferred to another service provider. Submit a portability request through our support contact.
If you believe your data rights have not been respected, you may file a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so we can resolve the matter directly and promptly.
To exercise any of the rights listed above, please contact our data privacy team using the support email address shown in the footer of this page. Your request must include your full name, the email address associated with your jibb account, and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing the request to ensure that data is not disclosed to or acted upon by an unauthorised person. All requests are logged and tracked internally to ensure they are handled within the required timeframes under Philippine law.
We aim to respond to all data requests within 15 business days. In cases where a request is complex or involves a large volume of data, we may extend this period by a further 15 business days and will notify you of the extension in writing. There is no fee for submitting a data request, though we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive in nature. We will always explain our reasoning if a fee applies or if we are unable to fulfil a request in full.
jibb retains your personal data for as long as your account is active and for a defined period after account closure, as required by Philippine law and our licensing obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the end of the business relationship, in line with anti-money laundering regulations. Data that is no longer required for any legal, regulatory, or legitimate business purpose is securely deleted or anonymised. We conduct periodic reviews of the data we hold to ensure that retention periods are being applied correctly and that unnecessary data is not being kept beyond its useful life.
We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the jibb platform is protected using SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest, and access to personal data is restricted to employees and contractors who have a legitimate need to process it as part of their role. We conduct regular security assessments and keep our systems updated to address known vulnerabilities. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines within the timeframes required by law.
We also encourage you to take steps to protect your own account security. Use a strong, unique password for your jibb account and do not share your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, contact our support team immediately so we can take appropriate action, including temporarily suspending your account while the matter is investigated. Enabling any available two-factor authentication options is strongly recommended for additional protection.
jibb works with a limited number of trusted third-party service providers who assist us in operating the platform. These include licensed payment processors who handle deposit and withdrawal transactions, identity verification providers who assist with KYC checks, and technology partners who support the infrastructure of the platform. Each third party we engage is required to handle your personal data in accordance with applicable Philippine data protection law and is bound by contractual obligations that restrict how they may use your data. We do not permit our service providers to use your data for their own marketing or commercial purposes.
We do not sell, rent, or trade your personal data to any third party for marketing purposes, and we do not share your data with social media platforms or advertising networks. In certain circumstances, we may be required to disclose personal data to government authorities, law enforcement agencies, or regulatory bodies in the Philippines if we receive a lawful request or are required to do so by applicable law. In such cases, we will disclose only the minimum amount of data necessary to comply with the legal obligation and will notify you where we are legally permitted to do so.
If you have any questions about how jibb handles your personal data, our FAQ page covers the most common queries. You can also create a free account and review your data settings at any time.