jibb FAQ – Everything You Need to Know

jibb supports a range of local Philippine payment methods to make depositing as convenient as possible. You can fund your account using popular e-wallets, online banking transfers, and over-the-counter payment channels that are widely available across the Philippines. All transactions are processed in Philippine pesos (PHP), so there is no currency conversion involved. The full list of currently supported payment methods is displayed on the Deposit page, where you can also find the minimum and maximum deposit amounts for each option. We regularly review and expand our payment options to ensure players always have a convenient way to fund their accounts.

Most deposits made through e-wallets and online banking are credited to your jibb account instantly or within a few minutes of the transaction being confirmed. Over-the-counter deposits may take slightly longer depending on the payment channel used, typically up to one business hour. If your deposit has not appeared after 30 minutes, check your transaction history on the Deposit page to confirm the payment was processed on your end. If the payment was deducted from your source account but has not been credited to jibb, contact our support team with your transaction reference number and we will investigate promptly. We recommend keeping a screenshot or receipt of every deposit for your records.

To request a withdrawal, log in to your jibb account and navigate to the withdrawal section in your account dashboard. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit where possible, as part of our standard security procedure. Processing times vary by method but most withdrawals are completed within one to three business days. Make sure your account has been fully verified before submitting a withdrawal request, as unverified accounts may experience delays. If you have an active bonus with pending wagering requirements, those must be completed before a withdrawal can be processed.

Yes, withdrawal limits apply and vary depending on the payment method selected. The minimum and maximum amounts for each method are displayed clearly in the withdrawal section of your account. These limits are set to ensure smooth processing and compliance with our payment partners' requirements. If you need to withdraw an amount above the standard maximum, you may be able to split the request into multiple transactions. VIP members at higher tiers may benefit from elevated withdrawal limits as part of their membership perks — visit the VIP page to learn more about tier-specific benefits.

The jibb VIP programme rewards players for their activity on the platform. Every time you place a wager on a live casino game, you earn loyalty points that accumulate in your account. As your points total grows, you progress through VIP tiers, with each higher tier unlocking better benefits such as increased cashback rates, higher withdrawal limits, exclusive bonus offers, and priority support. Your current tier and points balance are always visible on your account dashboard after you log in. There is no separate application required — every registered player is automatically enrolled in the programme from their first wager. Visit the VIP page for a full breakdown of each tier and the rewards attached to it.

Current promotions are listed on the Promotion page, where each offer includes full details on eligibility, how to claim, and any wagering requirements that apply. Some bonuses are credited automatically when you make a qualifying deposit, while others require you to opt in through your account dashboard before the deposit is made. Always read the terms of each promotion carefully before claiming to ensure you understand the conditions. Bonus funds and any winnings generated from them are subject to wagering requirements, which must be completed before a withdrawal can be requested. If you believe a bonus has not been credited correctly, contact our support team with your deposit reference and we will look into it for you.

VIP points do not expire during normal active play. As long as your account remains in good standing and you continue to engage with the platform, your accumulated points are preserved between sessions. Extended periods of account inactivity may affect your points balance in accordance with our Terms and Conditions, so we recommend logging in and playing regularly to maintain your tier status. If you have concerns about your points balance or tier standing, you can review the details on the VIP page or reach out to our support team for clarification. Staying active is the best way to keep climbing the tiers and unlocking better rewards.